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Privacy Policy

Privacy Policy

Date of entry into force: 31.07.2023

Welcome to Private Wine! This privacy policy describes how we collect, use and protect your personal information when you use our services. This policy applies to our website, mobile app and any other services and interactions you may have with us.

  1. The information we collect

1.1 Personal information: In order to provide our services, we collect certain personal information from you. This information may include your name, email address, telephone number, delivery address and other details required to process your orders.

Payment information: When you make a purchase, we collect payment information such as credit card number and expiration date. This information is used solely for payment processing and is not stored by us.

1.3. Usage Information: We automatically collect certain information about how you interact with our website and mobile app. This information may include your IP address, the type of browser you use, the pages you visit, and other analytics data.

  1. How we use your information

2.1. Providing services: we use your personal information to process your orders and deliver selected products to you. We also use this information to provide you with customer support and to answer your questions.

2.2. Marketing communications: If you have given us explicit consent, we may send you marketing communications about our products, promotions or news. You may opt-out of receiving these communications at any time by following the instructions in the emails you receive or by adjusting your preferences in your account.

2.3. Service Improvement: We use analytics data to better understand how users interact with our site and to improve your user experience. This information is used in an aggregated and anonymised way.

  1. How we protect your information

To ensure that your personal information is protected, we implement appropriate technical, administrative and physical security measures. Access to personal information is restricted to authorised personnel only and data is stored on secure servers.

  1. Sharing your information

4.1 Service providers: Sometimes we may share your information with our third party service providers, such as courier companies that deliver orders. These companies are required to keep your data confidential and use it only for the purpose for which we have provided it.

4.2. Compliance with the law: We are committed to complying with applicable laws and regulations. In specific cases, we may disclose personal information if we are required to do so by law or if we believe it is necessary to protect our rights, safety or property or that of others.

  1. Your options and rights

5.1. Access and modification: If you wish to access or modify the personal information we hold about you, please contact us via the "Contact" section of our website.

5.2 Data deletion: If you wish to completely delete your account and personal data from our database, you can ask us to do so and we will act in accordance with your request, subject to the applicable legal limitations.

  1. Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will only be effective once they are posted on our website. If the changes are significant, we will provide additional notices and/or obtain your consent where necessary.

We are committed to respecting the privacy of your information and providing you with a safe and secure experience when using our services. If you have any questions or concerns about this privacy policy, please contact us through the "Contact Us" section of our website.

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